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Just click the button below to get in touch with our dedicated support team. Our friendly and highly professional agents are available to provide you with prompt assistance and address any questions or concerns you may have. Whether you need help with troubleshooting, have inquiries about our services, or require guidance on any issue, we are here to support you.

Important!
Before reaching out, we encourage you to explore our comprehensive FAQ section below. It contains answers to common questions, which might save you time and provide the information you're looking for right away!

Here’s how it works:

You need to complete the required wagering by placing bets with your real money balance first.
Once the wagering requirements are fully met, the bonus funds will be converted into real money and added to your balance, making them available for further play.

Most likely, you have duplicate accounts, or someone else on your device/internet (or both) has created their own account. Our security system recognises this as a violation and prevents the use of free offers. If you would like to remove duplicates and keep only one account, please contact support with all the information regarding the duplicates that need to be closed. If you're not aware of any duplicates, please provide an ID card, passport, or driver's license (both sides).

This is required to verify your identity and close any other accounts. Also, a common reason for this issue is that you may already have an active coupon. Our system only allows one active bonus at a time. You'll first need to wager the winnings, or you can cancel the current bonus and apply a different bonus.

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Why do I have money in my balance but can't use it to play?

Here’s how it works:

Why doesn't the coupon activate when I try to use it?

What is Self-Exclusion and How Does It Work?

How Can I Request Self-Exclusion?